Refund Policy

We put a lot of love into every flag, keepsake, and piece we make. Since most of our items are custom-made just for you, all sales are final — but we’ll always work with you if something goes wrong.

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💌 Something Wrong?

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and a quick note. We’ll make it right with a fix, replacement, or refund — whatever fits the situation best.

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🔁 Exchanges

We don’t offer traditional exchanges on custom items, but for non-custom, unused products:

• Contact us within 7 days

• Item must be in original, unused condition

• Buyer covers return shipping (unless it was our mistake)

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📥 Digital Products

All digital downloads are final sale and non-refundable.
But if there’s a file issue or something didn’t come through right, we’re happy to help you access it.

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💬 Need Help?

We want you to feel good about what you receive. Contact us anytime by clicking the button below — we’ll always try to make things right.